CASE STUDY

RSP

Proemion replaced RSP’s multivendor telematics offering with a single-source solution that positioned them for growth and supported their drive for improved functionality, flexibility, and analytics.

  • customer 

    RSP GmbH 

  • solution 

    Global Connectvity 

  • industry 

    Manufacturer of suction excavators and special suction equipment 

initial situation 

An inflexible telematics solution that made growth challenging 

RSP was an interesting Proemion customer in that they had their own telematics solution in place for several years before partnering with us. This was consistent with their ambition to be number one in the suction excavator and equipment industry by innovating and delivering industry-leading products and services from a single source.

"We have to give our customers information about the core functions of their machines via telematics."

However, their ambitious "make vs. buy" approach to telematics was not without challenges. Their solution was made up of hardware, software, infrastructure, and servers from a variety of different suppliers and wasn’t flexible enough to match their needs.

Despite standardizing peripherals in their machines during product development, their telematics solution didn’t have the range of functionality they needed. They required flexible configuration, a customizable portal, and more analysis functions to allow their customers to interpret machine metrics in more depth to inform continual improvements in their business.  

In addition, it was important for RSP to implement a solution that was good enough to convince customers to switch from existing third-party systems to RSP's solution. It also had to be a telematics solution they could maintain themselves.

All of this prompted RSP to approach several telematics suppliers, including Proemion, to find a single-source, comprehensive telematics solution that was reliable and backed up by fast and responsive support.

The new telematics supplier they sought had to be able to match the features of their in-house solution precisely, plus provide additional functionality. 

the solution

Future-proof telematics from a single source 

RSP considered several telematics companies before selecting Proemion as their preferred hardware, software, and infrastructure supplier.

After careful examination of the marketplace, they selected Proemion for the following reasons: 

  •  We were a single supply source for all their telematics needs, including being manufacturers of our own hardware.
  •    They could completely avoid the cost and complexity of continuing development of their own telematics and replace it with a better and more functional solution.
  • Our hardware offered global 4G, with good connectivity and coverage - they had experienced challenges in this area with their own in-house telematics solution.
  • The hardware they selected, our CANlink® mobile 3677 with global 4G, met all their current requirements, and with Wi-Fi, Bluetooth, and 3 CAN ports, gave them additional functionality to future-proof their investment.  
  • RSP considered our hardware a market-leading product for its functionality and robustness and was happy to invest in a premium product.
  • Our open architecture enabled the integration of third-party systems into the solution.
  • We were able to meet the strict requirements of the General Data Protection Regulation (GDPR).
  • They were confident in the high quality of our solution, developed in-house, and viewed us as a trusted partner to help them grow their business going forward.  

RSP was uniquely positioned, with several years of telematics experience from implementing their own solution, and we were proud to be selected as "best of breed" by such a knowledgeable, technology-aware customer. 

ouTcome

We became their trusted telematics partner 

RSP had been equipping their suction excavator with our Telematics Control Unit, CANlink® mobile 3677 with global 4G, since the end of 2021. Additionally, they offered their customers telematics under the name of "RSP CONNECT" so they could also benefit from our technology.

Customer feedback was regularly collected via questionnaire to further improve their telematics offering as they worked towards using the full potential of our comprehensive solution.

They were now able to train and support their customers in the use of telematics to accomplish their daily work tasks more productively. This resulted in cost savings in fuel consumption, more efficient suction, and reduced emissions.

Some RSP departments using our DataPortal included the service department and machine commissioning/provisioning (who had their own dashboards) and their sales department, which used it for demonstrations.

They were impressed that we reacted quickly to their requests, promptly answered all their questions, and partnered with them to meet new challenges head on.  

Overall, they were confident Proemion was a trusted partner they could work closely with to keep pace with its planned growth and evolving business and technical requirements. 

the future

A flexible solution with headroom for growth 

With our solution in place, RSP can now concentrate on the increased use of telematics for product enhancement and developing new business cases such as maintenance management, data-based billing models, and more. Ultimately, they aim to push machine data automatically into their ERP system via our REST API.

Service is a key focus area for them and is to be further developed and improved through remote service support, real-time diagnostics, unlocking additional machine features remotely, and firmware updates over the air. Our solution opens up the possibility for RSP to generate income from new sources, such as selling telematics and monthly reports.  

Finally, they intend to expand their new telematics capacity one step at a time, confident of the support available from Proemion every step of the way. 

“In Proemion we have found a reliable and flexible partner to support our drive to be number one in the suction excavators and specialist suction equipment space. We are confident in their telematics solution and their ability to support RSP and its customers, whilst meeting all necessary regulatory requirements, now and in the future.” 

Kai von Nessen Business Development

About RSP 

RSP is the innovative manufacturer of ventilation suction technology. As a family business, we are at home in Thuringia and with our international connections we are at home all over the world. Our suction dredgers are specialists for the construction industry - built by specialists. With more than 400 employees at three production sites, many years of experience and a high level of competence, we create individualized solutions for our customers for stationary suction systems or suction bodies on chassis.