Realtime Client

Remote CAN service tool integration to diagnose your machine's controller in realtime via the internet.

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Key benefits

Extend your service tool with remote functionality and reduce after-sales costs significantly.

Reduce on-site service visits

With Realtime Client, service technicians can remotely read and manage diagnostics data of your mobile machines. This makes on-site visits less necessary, significantly reducing after-sales costs.

Integrates into existing workflows

Extend your existing service tool with remote functionality. Now, without costly re-training, your service technicians can perform their maintenance workflows remotely. We offer standard integrations for Danfoss PLUS+1 and Bosch BODAS.

Two-way access to the controller

Establish a wireless bi-directional connection between your service tool and the machine controller. This enables you to remotely read or write parameters to the machine ECU and to perform firmware updates over-the-air.

How it works

Wirelessly connect your service tool with your mobile machine's controller.

With conventional diagnostic systems, data from mobile machines is only available onsite. The Proemion global CAN diagnostic client enables you to access to vehicle operational data, machines, and remote objects anywhere, anytime. This global availability of diagnostic data facilitates error detection and prevention, and allows a timely response to critical values. Many errors can be rectified without costly and time-intensive onsite repairs, and downtime can be reduced or even avoided.

Option 1

Use the Proemion Dashboard

With the Proemion Dashboard, we offer a desktop application that provides an almost instantaneous display of your global fleet's CAN data. This way, you can keep a constant eye on the status of your operation and diagnose problems as soon as they occur. Downtimes are reduced or even eliminated.

CANlink mobile connects easily to the application. No additional hardware is necessary and the software is easy to configure. Our Dashboard has a variety of features, including cockpit instruments, status displays, and much more.  Arrange the viewing the way you want it, without any programming.

option 2

Use your existing service tool

Even if you are already using a service tool, it’s no problem to connect it with our hardware. You can stream data from the CAN bus via the mobile network into your application. We offer individual hardware variants for Bosch and Danfoss controllers and can accommodate service tools from other controller manufacturers as well.

Danfoss PLUS+1® compatible TCU Speak to an expert
Features

Learn more about the benefits the Realtime Client has to offer.

Logging of CAN data

With the Proemion Dashboard, you can record all diagnostic sessions and store them in the cloud. It is possible to perform error analysis at any point in time. Thus, an engineer can run a diagnostic session in retrospect and retrospectively perform data analysis. This provides the advantage of being able to work offline without an internet connection.

Benefits:

  • Record all diagnostic sessions
  • Flexible remote evaluation options
  • Evaluate at your convenience

Session History

Session histories can be logged via the Proemion Dashboard, such as the timeframe and amount of new connections. A complete connection history of all CAN messages ensures consistent transparency. Each vehicle or machine access gets recorded and can be evaluated: who (based on the IP address of the person and / or their location) connected with which vehicle (based on the vehicle number) at what time.

Benefits:

  • Uninterrupted 24/7/365 recording
  • Find out: who, when, where, and what
  • Complete transparency

CAN protocol compatibility

Vehicle and machine manufacturers use different CAN protocols. In the United States, J1939 is used widely, while Material Handling prefers the CAN-Open-Protocol, and agricultural machine manufacturers mainly use the ISO bus; however, all of these protocols are CAN-based. So, we designed the Dashboard to display CAN data from multiple sources. All CAN standards can be individually adapted to various CAN messages. Also, the layout and presentation of the data in our software can be changed quickly and intuitively. Developers and support personnel can customize the your graphic design to display the required vehicle data as desired.

Benefits:

  • Protocol compatibility is not an issue
  • Can integrate multiple manufacturers into one system
  • A global fleet can be managed from one system

Configurable software

The various visualization tools can be combined and linked mathematically or by individual preference. No matter how complex your fleet setup may be, it can be accurately represented using the available visualization tools. It is also possible to detect errors in advance and forecast maintenance. This "predictive service" can initiate measures for preventive maintenance. The Realtime Dashboard and Proemion server combination also allow for off-site troubleshooting and error diagnosis.

Benefits:

  • Flexible CAN data viewing
  • "Predictive" preventative maintenance
  • Local and online troubleshooting

Firmware Uploads

Our solution provides bi-directional communication, making it possible to read CAN messages from any vehicle or machine and to send messages back to the asset. This gives you an advantage in performing global firmware uploads. All vehicle and engine components integrated into the CAN network can be flashed and Proemion diagnostic software monitors the performance of any new software updates. Error detections result in appropriate adjustments or a re-flashing of respective components. Accurate diagnosis and remote fixes are possible, from anywhere in the world.

Benefits:

  • Bidirectional communication
  • Worldwide online firmware uploads (FOTA)
  • Worldwide online diagnostics

Data security

Proemion software runs on our servers. Customer data is stored in our data centers where it is monitored and managed by us. All of our solutions include multiple end-to-end security options and tools to protect your personal data. We also comply with the strictest US and EU requirements, as well as German data security regulations which are among most stringent in the world. In addition, our internal database redundancy meets high security standards for stored machine data.

Benefits:

  • Data security provisions based on strictest standards
  • End-to-end security options & tools
  • Internal redundant database