OEM Value Matrix

The following overview shows the advantages of a modern telematics solution both for the OEM of mobile machines and for its direct and indirect customers.

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OEM
Dealer
Machine Owner

Cost reduction

after-sales

Remote Service

Reduce on-site service through remote diagnostics, maintenance, and repair of your machines.

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after-sales

Remote Service

Reduce on-site service through remote diagnostics, maintenance, and repair of your machines.

By extending your service tool with remote functionality, your machine's diagnostics data can be read and managed fully remotely, reducing after-sales cost significantly.

Learn more relating information:

CANlink® mobile 3000

CANlink® mobile 3000 Var. PLUS+1

Realtime Client

after-salesengineering

Firmware-over-the-air updates

Perform firmware-over-the-air (FOTA) updates to keep your machines up to date without any workshop visit.

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after-salesengineering

Firmware-over-the-air updates

Perform firmware-over-the-air (FOTA) updates to keep your machines up to date without any workshop visit.

Improve your ability to act by merely sending new firmware updates to multiple machines in parallel via the mobile network. Troubleshooting or significant updates can be implemented more cost-efficiently and directly by your employees.

after-sales

Online Maintenance Planning

Replace inefficient paper-based maintenance procedures with digitalized workflows, boosting the effectiveness of your after-sales personnel.

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after-sales

Online Maintenance Planning

Replace inefficient paper-based maintenance procedures with digitalized workflows, boosting the effectiveness of your after-sales personnel.

Online management of your machine fleet's current and predicted upcoming maintenance tasks, synched with current machine data, allows your after-sales personnel to plan, perform, and document machine maintenance more effectively and less error-prone.

Learn more relating information:

Use сase - Mainentance Planning

DataPortal - Maintenance Feature

Revenue generation

after-sales

Sell original spare parts

Use your experience and knowledge from the telematics data and increase the sale of your high-margin original spare parts to improve the service for your customers as a by-product.

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after-sales

Sell original spare parts

Use your experience and knowledge from the telematics data and increase the sale of your high-margin original spare parts to improve the service for your customers as a by-product.

Nobody knows the individual components of your machines better than you do. Use this knowledge and combine it with the collected telematics data to increase sales of original spare parts. Offer your customer, for example, after a certain number of operating hours, wearing pieces before they even break down and avoid downtime at the customer's premises.

productsales

Fleet Management

Offer your dealers and machine owners with an OEM-branded Fleet Management solution to generate new revenues.

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productsales

Fleet Management

Offer your dealers and machine owners with an OEM-branded Fleet Management solution to generate new revenues.

Improve the customer experience by offering your customers and machine users an online portal where they can view all important data from their device. Brand the portal with your logo and colors, the features of our DataPortal remain the same.

Learn more relating information:

DataPortal

CANlink® mobile 3000

after-salessales

Unlock Machine Features

Unlock enhanced machine features remotely, allowing you to generate additional revenues after the machine has been sold.

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after-salessales

Unlock Machine Features

Unlock enhanced machine features remotely, allowing you to generate additional revenues after the machine has been sold.

Allowing your customers to purchase additional features such as unlocking software or operational modes when needed, generates additional revenues.

Insights

sales

Data-driven marketing

Build trustworthy marketing campaigns build from millions of data points.

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sales

Data-driven marketing

Build trustworthy marketing campaigns build from millions of data points.

Get the data and information from your customers that you can use to win new customers. What do your customers pay special attention to? Which advantages should you emphasize in your next marketing campaign? You get all this information when you analyze the user behavior of your existing customers.

after-sales

Preventive maintenance

Gain a quick insight into future maintenance tasks and plan your resources accordingly.

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after-sales

Preventive maintenance

Gain a quick insight into future maintenance tasks and plan your resources accordingly.

Fast and uncomplicated customer service is essential in today's world. Use the telematics data when planning service assignments. Let the system show you all machines for which assistance is due soon. Or plan the routes for your technicians so that they can work as effectively as possible.

engineering

Improve R&D

By gaining comprehensive insights into your machine's data, you can significantly improve the development and testing of these machines.

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engineering

Improve R&D

By gaining comprehensive insights into your machine's data, you can significantly improve the development and testing of these machines.

Use the CAN data already during the development of new machines. Which models are used, and how? Do we need machines with more or less power? Do we have to increase the tank of individual machines because they are used very often?

The CAN data can also provide valuable information when testing new machines. Do the adjustments made bring the desired success? Does the latest firmware version work properly? Are there still error messages?

Cost reduction

after-sales

Remote Service

Reduce on-site service through remote diagnostics, maintenance, and repair of your machines.

Learn more

after-sales

Remote Service

Reduce on-site service through remote diagnostics, maintenance, and repair of your machines.

By extending your service tool with remote functionality, your machine's diagnostics data can be read and managed fully remotely, reducing after-sales cost significantly.

Learn more relating information:

Realtime Client

CANlink® mobile 3000

after-sales

Online Maintenance Planning

Replace inefficient paper-based maintenance procedures with digitalized workflows, boosting the effectiveness of your after-sales personnel.

Learn more

after-sales

Online Maintenance Planning

Replace inefficient paper-based maintenance procedures with digitalized workflows, boosting the effectiveness of your after-sales personnel.

Learn more relating information:

Use сase - Mainentance Planning

DataPortal - Maintenance Feature

Revenue generation

sales

Data-driven sales

Obtain insights about your client's machine/fleet performance to make personalized buying recommendations

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sales

Data-driven sales

Obtain insights about your client's machine/fleet performance to make personalized buying recommendations

Offer your customer the right machine for his needs. On the one hand, this increases the customer's confidence, and on the other hand, it makes the purchase more personal.

sales

Pay per use

Transform your business model and offer usage-based contracts based on operating or output instead of selling your machines.

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sales

Pay per use

Transform your business model and offer usage-based contracts based on operating or output instead of selling your machines.

Instead of charging your customer for whole days, you will only charge the actual operating hours or work is done (e.g., compressed air that has been let through).

You can also simplify billing with automatically generated reports.

Learn more relating information:

salesafter-sales

Password management

Change the PIN, or password to unlocking machines remotely.

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salesafter-sales

Password management

Change the PIN, or password to unlocking machines remotely.

Using a CAN-based keypad, RFID reader, or an input method which will send a CAN message, can have the to remotely change passwords to machines. Especially in a Rental environment, when a client has extended the usage period, this is a good way to protect his vehicles.

Insights

product

Check warranty claims

In warranty cases, check the collected data to verify the plausibility.

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product

Check warranty claims

In warranty cases, check the collected data to verify the plausibility.

If your customer comes to you with a warranty claim, you can check in the first step whether it is not due to improper use of the vehicle or whether all necessary services have been carried out.

Cost reduction

sales

Improve vehicle use

By analyzing the collected data, you can conclude usage and improve usage if necessary, to save costs.

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sales

Improve vehicle use

By analyzing the collected data, you can conclude usage and improve usage if necessary, to save costs.

Does one machine have too high a fuel consumption? The tires of one of your vehicles have to be changed much earlier than those of the others? Identify the weak points of the users to offer specialized pieces of training and thus save costs.

product

Fuel savings

Check and reduce the fuel consumption of your machines.

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product

Fuel savings

Check and reduce the fuel consumption of your machines.

The fuel consumption of your machines can be viewed at any time in the DataPortal. Therefore, you can establish relations between specific parameters and the amount consumed. Was the vehicle driven in particularly high-speed ranges? Was the air pressure of the tires correct?

sales

Breakdowns and wear

Avoid breakdowns and keep an eye on your machines' wear to be able to react in time.

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sales

Breakdowns and wear

Avoid breakdowns and keep an eye on your machines' wear to be able to react in time.

Prevent machine downtime by keeping an eye on specific data. Thus it is possible to order spare parts in advance. The reduced waiting time reduces the downtime and therefore saves costs.

Insights

sales

Machine safety

Increase the safety of your machines by protecting them against theft.

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sales

Machine safety

Increase the safety of your machines by protecting them against theft.

With the help of the GPS data, which are also transmitted by CANlink mobile, you can enter a geo-fence in which the machine is allowed to move. If the machine leaves this geo-fence, an automatic alarm is sent.

sales

Online parameter check

Check all essential parameters of your machines before driving.

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sales

Online parameter check

Check all essential parameters of your machines before driving.

Before starting the journey, specific parameters of the machines must be checked. Are the tires inflated? What is the oil pressure? Do all sensors work? You can check all this with a quick look at the DataPortal before you start driving.

sales

Automated error alerting

Let the system alert you by e-mail or SMS if a specific value shows anomalies.

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sales

Automated error altering

Let the system alert you by e-mail or SMS if a specific value shows anomalies.

To be able to react at any time and from anywhere, you must be informed at the right time. Create events that are important for you and let yourself or other persons be notified by e-mail or SMS in case of deviations so that you can act as quickly as possible.