March 2026 Product Updates

Running a service department in the off-highway industry means delivering fast, reliable support while keeping operational costs firmly under control. Traditionally, diagnosing a complex machine issue requires a service technician to travel to the site, physically connect a cable to the machine, and extract data directly from the ECUs. These costly on-site visits drain resources, increase pass-through expenses, and leave your customers facing extended periods of machine downtime.

We are eliminating this physical barrier. After completing its private beta phase, the Remote Machine Tunnel is now generally available for the CANlink mobile® 10000. This capability is included in the Fleet Diagnostics Package at no extra charge, ensuring you can immediately leverage it to streamline your after-sales operations.

The Remote Machine Tunnel provides secure, browser-based remote access to machine UIs, ECUs, and CODESYS® services. Your technicians can establish a bi-directional connection directly from the DataPlatform. Crucially, this requires no VPN configuration. The connection is handled entirely within your existing, secure Proemion environment.

This seamless integration enables your after-sales teams to perform remote diagnostics and troubleshooting without ever dispatching a service truck. A highly qualified engineer sitting at a desk can evaluate an entire global fleet, interact with the machine's ECU, and identify problems using real-time data.

By allowing true, full remote diagnostics, you drastically reduce travel costs and improve service productivity. Problems are diagnosed faster, so your customers get their equipment back in operation sooner. When a site visit is finally necessary, the technician arrives knowing exactly what component needs replacing, rather than arriving to plug in a diagnostic cable.

This advanced capability empowers your service department to offer premium, immediate-response service options that enhance customer satisfaction and drive aftermarket growth.

Field technicians managing mixed-device fleets frequently encounter a frustrating operational gap. When standing in front of a machine, they often struggle to quickly verify if the installed telematics device is properly connected, transmitting data, and has sufficient battery life. Digging through back-end systems or calling the back office to confirm connectivity wastes valuable time and delays scheduled maintenance tasks.

To solve this, we are introducing a powerful new capability for your field teams. Available from April 2026, the Retrofit App will feature a new QR Scan tool designed specifically for instant connectivity checks. This update provides technicians with immediate visibility into hardware directly from their mobile devices, enabling them to work entirely in the field without needing a desktop computer.

By scanning a device's QR code with the App, technicians can instantly retrieve critical hardware data. The app will immediately display:

• Which specific machine is the device currently linked to
• The real-time connectivity status of the hardware
• Current battery health metrics
• The ability to capture and upload photo documentation, including an image of the machine's type plate for inventory validation

This feature removes the guesswork for technicians performing installations or routine maintenance. By instantly verifying connectivity and battery health, technicians can ensure the hardware is functioning properly before they leave the site. This enables proactive maintenance, allowing your team to address potential hardware issues before they escalate into costly data blackouts.

We’ve also enhanced the photo documentation feature in the Retrofit App, adding the option to capture an image of the machine’s type plate. This small addition makes a big impact, streamlining inventory validation and creating more accurate service histories. Your back-office teams gain a clearer picture of the installation, improving future technical support efforts.