Doppstadt
How Doppstadt reduced costs by introducing digital services!
Customer
Doppstadt
Solution
Global Connectivity
Industry
Recycling machines
Initial situation
Doppstadt, a recycling machine manufacturer, wanted to improve its service for machine owners. Its main objective was to reduce customer downtime and increase its service requests' speed. At the time, Doppstadt did not have a uniform service tool and missed out on performing remote diagnosis for service cases.
Features and benefits
The first step of our solution for Doppstadt was to equip all of its vehicles with our CANlink mobile. This enabled all relevant CAN data to be transmitted to the Doppstadt service team. Also, Proemion and Doppstadt worked together to develop a service tool tailored to the service team and the customers' needs.
Business outcome
Now, Proemion's hardware and the new service tool enables Doppstadt service technicians to support every customer in the best possible and most efficient way. Remote diagnosis and the pre-analysis of error messages reduce the number of on-site service calls that are needed. As a result, technicians work through cases quickly and are more productive. This saves both Doppstadt and their end customer money, while the efficient handling of service cases increases everyone's satisfaction.
About Doppstadt
Doppstadt is a modern enterprise with tradition. In 1965 Werner Doppstadt founded an agricultural company at Velbert, which today is a worldwide leading partner in environmental technology.
Competent, highly motivated employees plan, realize and produce recycling machines and plants - mobile and stationary - for processing various materials such as waste wood, garbage, industrial waste, biowaste, excavated earth, and green waste.
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